Production Support & Operations
Managed over 90,000 automated and scheduled jobs, ensuring smooth operations, minimal downtime and meeting strict SLAs. Monitored batch windows, handled failovers, and coordinated cross-team incident responses.
Issue Resolution & RCA
Conducted in-depth root cause analysis and quickly resolved critical incidents and change requests to maintain business continuity. Authored RCA reports and implemented preventive actions.
DataStage Job Development
Designed robust, high-performing ETL jobs per mapping documents and business requirements, ensuring quality, parallelism and efficient resource usage.
Data Extraction & Integration
Orchestrated data flows from various sources (databases, Excel, CSV, flat files), ensuring data accuracy throughout integration and implementing transformations reliably.
Documentation & Knowledge Management
Developed technical specifications, transformation/logic documentation, and runbooks for efficient knowledge transfer and swift onboarding of new team members.
Testing & Quality Assurance
Defined and executed comprehensive system, integration, and UAT test plans to ensure data and process quality, including performance benchmarking and regression testing.
Client & Stakeholder Engagement
Managed client incidents, led regular status reviews, initiated automation projects, and ensured stakeholder satisfaction through clear communication and on-time delivery.
Deployment & Change Management
Coordinated code migrations, job scheduling, and production cutover in collaboration with cross-functional teams, maintaining rollback plans and validation checks.